Frequently Asked Questions
Here a few help points to assist you with your order from Jarnie Godwin. If the following questions do not answer your question, please do get in touch with Jarnie via the contact form.
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All orders are carefully packaged and sent via a fully tracked and insured carrier.
Royal Mail is the preferred courier for smaller orders, although once outside of the UK carrier partners are used to complete the delivery.
Larger paintings are sent via specialist handlers.
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Small Orders
For small orders within the UK each item has a flat postage rate of £12.
Orders for Ireland, Northern Ireland, the Channel Islands, and the Isle of Man have a flat postage rate of £20 per item.
Delivery outside of the UK and Channel Islands carries a flat postage rate of £60 per item.
Larger Paintings
Larger paintings are shipped by courier and costs of shipping are calculated separately. Bespoke shipping information and cost are discussed before an order is placed.
All orders are fully insured and tracked.
Please note that delivery to some countries will incur additional import taxes. Additional duties should be checked before making a purchase.
Jarnie cannot take any responsibility for the additional charges and these must be met by the customer.
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If your item hasn’t arrived, the tracking number will be used to trace where in the system the item is. If this cannot be found, or the order is lost, please contact Jarnie.
For items delivered damaged, please contact Jarnie straight away. Items will be replaced or refunded once photographs are provided and the item has been returned.
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Returns on smaller orders can be made to Jarnie within 14 days of receipt. All shipping and insurance costs must be met by the customer using a fully tracked and insured courier. A tracking number must be provided.
Refunds can only be actioned once the ordered item has been received in the same condition that it was despatched unless a reported issue has already been discussed with Jarnie.
No returns or refunds are accepted for larger paintings
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Your payment details are used for the completion of your order only. None of your payment details are stored by the website jarniegodwinart.com. All transactions are fulfilled through the fully secure, integrated payment processors at Squarespace and Stripe.
At checkout you are given the option of signing up to Jarnie’s mail list where you will receive updates on new listings and exhibitions. You can unsubscribe from the list at anytime.